Warranty And Replacement Policy

  • ACwO product warranty is only applicable to the first purchaser of the ACwO products and it is non-transferable.
  • The warranty services are limited to repair or replacement of the product depending upon the product category and are at the sole discretion of ACwO Lifestyle Pvt Ltd.
  • Warranty services of ACwO can only be availed if the customer has registered the warranty using the QR code mentioned on the warranty card and has also attached the correct proof of purchase.
  • ACwO warranty coverage shall be limited to providing repairs and solutions to faulty products.
  • And in case, if a replacement is provided, it will be fulfilled with an equivalent performance device only without packaging & accessories.
  • ACwO shall not cover any claim or compensation for inconvenience, loss of time, loss of profits, loss of business opportunity, loss of data, loss of goodwill, work stoppage, any personal or commercial loss, compensation for mental agony, anxiety, etc.
  • ACwO will make every effort to carry out repair/replacement at the earliest. In cases of delays due to uncontrollable scenarios, we are under no obligation to do so in a specified period of time.
  • If a product that is out of warranty, reflects a technical issue & customer wants to avail of the services, the customer must incur a certain amount of charges.
  • A replacement can be given on a chargeable basis if the product is not repairable. This can be processed only if the specific product is in stock. 
  • In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, or device subjected to extreme temperatures. Wear and tear that occurs due to regular usage of the device will also not be covered under warranty. 
  • This warranty will automatically terminate on the expiry of the warranty period, even if the product is not in use during the warranty period for any reason.