Shipping, Replacement and Warranty Policy

Replacement Policy:

  • At ACwO, we understand that sometimes, products may develop technical issues. We prioritize our customers' satisfaction and offer a replacement policy. 
  • Once a product is delivered and opened by the customer, we do not provide returns or refunds. Our focus is on ensuring that you have a fully functional product that meets your expectations.

Replacement Request Window: 

  • If you encounter a technical issue with your purchase, you can raise a replacement request within 72 hours of receiving your order. 
  • We're committed to resolving the issue promptly. If any technical issues are found after we receive and thoroughly assess the returned product, a fresh replacement will be dispatched to your address, in case the product does not have any technical issues the same product will be dispatched.

Please Note:

When replacing your product, please make sure to provide your order ID, an unboxing video, and a few clear images of the product showcasing the issue at our email help@acwo.com and at our WhatsApp number +91 9320420001.

Replacement Beyond 72 Hours:

In cases where a replacement request is initiated after the initial 72-hour period but still falls within the warranty duration, we ensure that your needs are met. You have to visit your nearest service centre to claim the warranty and if the product qualifies the warranty after testing done at service centre, we will provide you with an equivalent condition product to ensure your satisfaction. Please read warranty guidelines before you visit service centre.

Out of Stock Replacement:

Within the replacement period, if the specific product is temporarily out of stock, such as a particular colour or variant, don't worry, ACwO will offer you an alternative product with an equivalent price, and your replacement will continue to be honoured, maintaining your peace of mind.

ACwO Handling Damaged, Wrong, or Missing Products: 

  • At ACwO, your satisfaction is our priority. If, upon delivery, you receive a damaged product, a different product from what you ordered, or find that accessories are missing, we are here to assist you.

Reporting Damaged Item Or Missing Accessory Issue: 

  • You can report a damaged product, wrong product, or missing accessories by contacting our ACwO Customer Experience Representative team at +91 9320420001 or by sending an email to help@acwo.com. 
  • To expedite the process, please provide your order ID, an unboxing video, and a few clear images of the product showcasing the issue at our email help@acwo.com and at our WhatsApp number +91 9320420001.  
  • Do note that you must report the issue within 24 hours of receiving the product.  
  • We're happy to offer customer assistance from 10:30 a.m. to 6 p.m., Monday to Friday, to enhance your experience with us. 
  • On Saturday and Sunday/Holiday’s, please make sure to send out your unboxing video, clear images of product on our email help@acwo.com and at our WhatsApp number +91 9320420001.

Note:  

  • To address these issues, please notify us within 24 business hours from the time of delivery. 
  • If you receive a product that is entirely different from what you ordered, only then it will be considered a case of receiving the wrong product. Please be aware that under no circumstances will a refund or replacement be provided for defect-free products or based on minor differences in look & feel, shades, colour, or sound quality. 
  • If, at the time of delivery, you notice that the packaging of your order appears to have been tampered with or is damaged, please do not accept the order. We advise refusing the delivery to ensure your product's integrity and safety.

ACwO Warranty Policy/Guidelines 

  • At ACwO, we stand behind the quality of our products. our products come with varying warranty periods, with a standard duration of up to 365 days, depending on the product category and type. 
     
  • Our warranties cover technical issues, ensuring that your product functions as intended. Please note that our warranties do not cover physical damages. 
  • At ACwO, you must register your product’s warranty to claim the advantages of warranty services, whether immediately after purchase or later if you have encountered any technical issue. While registering for warranty, Invoice is mandatory. 
  • We've simplified the warranty process for you. The QR code for the registration process is conveniently mentioned on the warranty card that comes within the product box.
  • When registering your warranty, you'll be required to provide details like proof of purchase i.e. invoice and other necessary details. This ensures that your warranty is registered correctly and then you can fully enjoy the benefits of our warranty coverage.  
     
  • Upon receiving your warranty registration request, our ACwO Customer Experience Representative will validate it based on the information provided and if approved you can happily enjoy your warranty services but if not approved, you can connect to ACwO customer service at help@acwo.com or call +91 9320420001 for further assistance.  
     
  • For claiming the warranty: To claim warranty, visit your nearest service centre and make sure to bring along your product, Invoice (as a proof of purchase), and warranty card to successfully claim our warranty services and if you have already registered for the warranty, you only have to carry your product along. ACwO can choose to disclaim your warranty services if not registered otherwise. 
     
  • Out of Stock Warranty: Within the warranty period, if the specific product is temporarily out of stock, such as a particular colour or variant, or if ACwO is not able to repair the product during the warranty period, don't worry, ACwO will offer you an alternative product with an equivalent price, and your warranty will continue to be honoured, maintaining your peace of mind. 
  • If the issue with your device isn't resolved through phone or email support, please visit your nearest service centre, which you can find at support.acwo.com but if there are no service centres at your location, you'll be asked to send the product to our warehouse yourself and share the tracking details with our customer experience team. In such cases, you'll be responsible for the shipping costs. Please note that ACwO will not be liable for any loss or damage that occurs during transit when you self-ship the product to our centre. 
  • ACwO disclaims all liability for any rashes or skin allergies that may arise from using our products. This also extends to consequential or resultant damages, including but not limited to loss of property, personal injury, or loss of data, that occur directly or indirectly from any defects in ACwO products. 
     
  • ACwO is committed to addressing repairs as swiftly as possible, although it's important to note that we are not obligated to complete them within a specific timeframe. We appreciate your understanding and patience. 

ACwO Warranty Registration Process: 
 

  1. Locate Warranty Card: Check for the warranty card inside the product box.
  2. Prepare Proof of Purchase: Ensure you have your invoice as proof of purchase before starting the warranty registration.
  3. Scan QR Code: Use your mobile device or a scanning app to scan the QR code located on the warranty card.
  4. Fill Out Form: After scanning, you'll be redirected to the warranty registration form. Submit the required details to proceed.
  5. Validation: Our ACwO Customer Experience Representative will validate your registration based on the submitted information.
  6. Registration Approval: Once your registration is approved, you'll be eligible to claim our warranty services.
  7. Enjoy Exclusive Benefits: Post-approval, you will be able to enjoy exclusive discounts on your next purchase from the ACwO website.

ACwO Out of Warranty Policy: 

Products Out of Warranty: 

If a product is no longer covered under warranty and experiences a technical issue, customers may still avail our services. Please note that for out-of-warranty products, certain charges will apply to cover service and repair costs. 

Chargeable Replacement Option: 
In cases where the product is no longer repairable or if you prefer an alternative, we offer chargeable replacements. This service is available only if the specific product is in stock and can be processed accordingly.

ACwO warranty coverage does not apply in the following cases: 

  • Damage to the Product: Any damage to the product, whether accidental or intentional, will not be covered by the warranty. 
     
  • Customer Abuse: The warranty does not extend to products that have been subject to customer abuse, misuse, or improper handling. 
     
  • Unauthorized Repairs: Products that have undergone repairs or modifications by unauthorized individuals or service providers will not be covered under warranty. 
     
  • Damage by Pests, Pets, or Rodents: If the product is attacked or damaged by pests, pets, rodents, or any other external factors, it will not be eligible for warranty services. 
  • Regular Wear and Tear: Normal wear and tear resulting from regular usage of the device is not covered under warranty. 
     
  • Liquid Spillage: Any form of liquid spillage on the device, regardless of the circumstances, will void the warranty. 
     
  • Exposure to Extreme Temperatures: The warranty does not cover products that have been subjected to extreme temperature conditions, which may lead to damage. 
     
  • Limited warranty only applies to products that are manufactured by or for ACwO and first sold to an end-user within a certain geographical area, referred to as the "Territorial Scope." Products not meeting these criteria are not covered in this warranty. 
  • External harm to product such as electric power fluctuations or failure is not covered in the warranty. 
  • ACwO reserves the right to refuse service to any customer for reasons furnished in writing. 
  • Force Majeure- This contract is subject to Force Majeure events and neither party shall be responsible for delays arising there from. 

Note:  

  • The warranty will automatically terminate on the expiry of the warranty period of the product (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason. 
     
  • We're happy to offer customer assistance from 10:30 a.m. to 6 p.m., Monday to Friday, to enhance your experience with us.

Shipping and Return Policy 

  1. Shipping Efficiency: 
  • At ACwO, we're committed to delivering your products promptly. Our team works diligently to ensure swift order processing and delivery to your doorstep. 
  1. Free Shipping:
  • We're pleased to offer free shipping for all orders placed through our official website, www.acwo.com. This allows you to enjoy convenient and cost-effective delivery for your purchases. For COD orders, Rs. 45 is charged as COD Fees. 
  1. To ensure a smooth and efficient shipping process, each order is designed to be shipped to a single address. Please specify the delivery address during the order placement.
  2. If you need to have products delivered to different addresses, we recommend placing multiple orders. This allows us to accurately route and deliver each item to its designated destination.

ACwO Shipping Information: 

 

We strive to expedite the shipping of each item in your order, typically within 2 working days from the order date. In exceptional cases, such as during festivals or sales, it may require up to 3 or more working days. Rest assured; your order is expected to delivered you within 5 to 7 business days. Your satisfaction remains our priority. 

 Note:  

  • A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order. 
     
  • Visit the tracking link that you have received via SMS message to get the approximate delivery time and current shipping status of your order. 
     
  • Tracking Link will be active once the product is dispatched 
     
  • We're happy to offer customer assistance from 10:30 a.m. to 6 p.m., Monday to Friday, to enhance your experience with us.

ACwO Order Payment Options: 

Payment Methods: 

  • At ACwO, we offer two convenient payment options. You can choose to pay for your order via Cash on Delivery (COD) or through prepaid payment modes. 

COD Availability Check: 

  • Please take note that COD services are not available for all pin codes. To confirm whether COD is available for your address, simply enter your pin code during checkout and click on 'Check Cash On Delivery Availability' on the checkout page. 

Prepaid Payment Benefits: 

  • When you opt for prepaid payment modes, you may be eligible for exclusive offers, along with the added advantage of priority shipping.

Note: Every order is shipped with an invoice from ACwO Lifestyle Private Limited 
 

Cancellation Policy 

  • To cancel your order before it has been dispatched, please call on our customer care number +91 9320420001 or from my account section after login.

GST Policy: 

At ACwO, our GST policy is designed to ensure clarity for our customers. Please note that GST benefits are extended to Business-to-Business (B2B) customers, specifically corporate orders. If you are a Business-to-Consumer (B2C) customer, we regret to inform you that GST invoices are not applicable for your purchases on the ACwO website. We kindly request you to be aware of this policy while making your purchase decisions. We emphasize that it is the customer's responsibility to understand and adhere to our GST policy. ACwO will not be held responsible for any misinterpretation or misrepresentation of this policy by the customer.

Delivery is Delayed: 

  • At ACwO, we understand the importance of timely delivery. If, for any reason, your order does not arrive within the designated timeframe, You have the option to cancel your order if it experiences delays beyond the specified timeframe. We value your satisfaction and aim to provide a hassle-free experience. 
  • Upon cancellation, we will process a full refund within the next 14 days. It's important to note that delays in the refund processing, caused by banks, unforeseen calamities, or national holidays, are beyond our control. In cases where an order is cancelled before it has been shipped, the refund amount will typically be processed within 7 to 10 business days.

Please be informed about the changes in our policies as we keep updating them from time to time.