Shipping, Replacement and Warranty Policy

Replacement Policy:

• Replacement policy is only valid till warranty period.

• At ACwO, we understand that sometimes, products may develop technical issues. We prioritize our customer’s satisfaction and offer a replacement policy. 

• Once a product is delivered we do not provide returns or refunds. Our focus is on ensuring that you have a fully functional product that meets your expectations.

• We're committed to resolving the issue promptly. Once we receive and thoroughly assess the returned product, our technical team will inspect it for any defects or technical issues. If a technical issue is identified, we will first attempt to repair the product. Please note that during the repair process, minor wear and tear may occur. If the product is found to be beyond repair, a fresh replacement unit will be dispatched to your address. In case no technical issues are found, the same product will be returned and dispatched back to you. 

• Out of Stock Replacement:Within the replacement period, if the specific product is temporarily out of stock, such as a particular colour or variant, don't worry, ACwO will offer you an alternative product with an equivalent price, and your replacement will continue to be honoured, maintaining your peace of mind.

Please note

• For replacement-related requests, customers are required to either call our support team or raise a support ticket at help.acwo.com. Once your request is reviewed, our support executive will guide you through the complete replacement process and provide further instructions. Customers are requested to follow all the steps shared by our team. Images or videos showcasing the issue must be shared on our official WhatsApp number +91 9320420001 only when requested by our support executive.

Exchange Request Window: 

• If you encounter a technical issue with your purchase, you can raise an exchange request within 72 hours of receiving your order. In case of an exchange for a lower-value product, a credit note will be issued. If the exchanged product is of higher value, the price difference must be paid via COD at the time of delivery. No discounts will be applicable, and colour exchange is not permitted.

Please note

• For exchange-related requests, customers are required to either call our support team or raise a support ticket at help.acwo.com. Once your request is reviewed, our support executive will guide you through the complete exchange process and provide further instructions. Customers are requested to follow all the steps shared by our team. Images or videos showcasing the issue/product condition must be shared on our official WhatsApp number +91 9320420001 only when requested by our support executive.

ACwO Handling Damaged, Wrong, or Missing Products: 

• At ACwO, your satisfaction is our priority. If, upon delivery, you receive a damaged product, a different product from what you ordered, or find that accessories are missing, we are here to assist you.

Reporting Damaged Item Or Missing Accessory Issue: 

• You can report a damaged product, wrong product, or missing accessories by contacting our ACwO Customer Experience Representative team at +91 9320420001 or by raising a ticket at help.acwo.com. 

• To expedite the process, please provide your order ID, an unboxing video, and a few clear images of the product showcasing the issue by raising a ticket at help.acwo.com or by Calling us at +91 9320420001

• Do note that you must report the issue within 24 hours of receiving the product.  

• We're happy to offer customer assistance from 10:30 a.m. to 6 p.m., Monday to Friday, to enhance your experience with us. 

• On Saturday, Sunday, and Holidays, please make sure to send your unboxing video and clear product images by raising a ticket at help.acwo.com.

Note:  

• Once the request is successfully registered and approved, the resolution process may take approximately 7–10 business days. In exceptional cases, the process may take longer depending on product availability, logistics, or technical assessment. However, our team will make every possible effort to resolve the issue at the earliest. 

• If you receive a product that is entirely different from the model that you ordered, only then it will be considered a case of receiving the wrong product. Please be aware that under no circumstances will a refund or replacement be provided for defect-free products or based on minor differences in look & feel, shades, colour, or sound quality. 

• If, at the time of delivery, you notice that the packaging of your order appears to have been tampered with or is damaged, please do not accept the order. We advise refusing the delivery to ensure your product’s integrity and safety. Customers are also requested to immediately inform our support team by either calling us at +91 9320420001 or raising a support ticket at help.acwo.com regarding the issue.

ACwO Warranty Policy/Guidelines 

• At ACwO, we stand behind the quality of our products. our products come with varying warranty periods, with a standard duration of up to 365 days, depending on the product category and type
  

• Our warranties cover technical issues, ensuring that your product functions as intended. Please note that our warranties do not cover physical damages.(like missing a part of the product or minor scratches, etc)

• At ACwO, you must register your product’s warranty to claim the advantages of warranty services, whether immediately after purchase or later if you have encountered any technical issue. While registering for warranty, Invoice is mandatory. 

• We've simplified the warranty registration process for you. The QR code for the registration process is conveniently mentioned on the warranty card that comes within the product box.

• When registering your warranty, you'll be required to provide details like proof of purchase i.e. invoice and other necessary details. This ensures that your warranty is registered correctly and then you can fully enjoy the benefits of our warranty coverage.
  

• If you face any issues during the warranty registration process, you can connect with ACwO Customer Support by calling +91 9320420001 or by raising a support ticket at help.acwo.com for assistance. Additionally, if you do not receive your warranty card in the box, please inform our support team within 72 business hours.
  

• For claiming the warranty you can connect with ACwO Customer Support by calling +91 9320420001 or by raising a support ticket at help.acwo.com.

• All products received under warranty will first undergo inspection and repair. If the product is deemed non-repairable, a replacement will be provided.Please Note: During the inspection or repair process, minor physical wear may occur as part of normal servicing and will not be considered as damage or grounds for replacement. 

• Out of Stock Warranty: Within the warranty period, if the specific product is temporarily out of stock, such as a particular colour or variant, or if ACwO is not able to repair the product during the warranty period, don't worry, ACwO will offer you an alternative product with an equivalent price, and your warranty will continue to be honoured, maintaining your peace of mind. 

• If your pin code is not serviceable for reverse pickup, our support team will guide you with the available options, such as visiting a nearby service center or self-shipping the product to the given address. In such cases, customers will be required to courier the product at their own expense and share the shipment tracking details with our Customer Experience Team. Please note that ACwO will not be responsible for any loss, damage, or delay that may occur during transit when the product is self-shipped by the customer. 

• ACwO disclaims all liability for any rashes or skin allergies that may arise from using our products. This also extends to consequential or resultant damages, including but not limited to loss of property, personal injury, or loss of data, that occur directly or indirectly from any defects in ACwO products.
   

• ACwO is committed to addressing repairs as swiftly as possible, although it's important to note that we are not obligated to complete them within a specific timeframe. We appreciate your understanding and patience. 

ACwO Warranty Registration Process: 

• Locate Warranty Card: Check for the warranty card inside the product box.

• Prepare Proof of Purchase: Ensure you have your invoice as proof of purchase before starting the warranty registration as it is a compulsory attachment.

• Scan QR Code: Use your mobile device or a scanning app to scan the QR code located on the warranty card.

• Fill Out Form: After scanning, you'll be redirected to the warranty registration form. Submit the required details to proceed.

• Enjoy Exclusive Benefits: Post-approval, you will be able to enjoy exclusive discounts on your next purchase from the ACwO website.

ACwO Out of Warranty Policy: 

Products Out of Warranty: 

If a product is no longer covered under warranty and experiences a technical issue, customers may still avail our services. Please note that for out-of-warranty products, certain charges will apply to cover service and repair costs. 

ACwO warranty coverage does not apply in the following cases: 

• Damage to the Product: Any damage to the product, whether accidental or intentional, will not be covered by the warranty. 

• Customer Abuse: The warranty does not extend to products that have been subject to customer abuse, misuse, or improper handling. 

• Unauthorized Repairs: Products that have undergone repairs or modifications by unauthorized individuals or service providers will not be covered under warranty. 

• Damage by Pests, Pets, or Rodents: If the product is attacked or damaged by pests, pets, rodents, or any other external factors, it will not be eligible for warranty services. 

• Regular Wear and Tear: Normal wear and tear resulting from regular usage of the device is not covered under warranty. 

• Liquid Spillage: Any form of liquid spillage on the device, regardless of the circumstances, will void the warranty. 

• Exposure to Extreme Temperatures: The warranty does not cover products that have been subjected to extreme temperature conditions, which may lead to damage. 

• Limited warranty only applies to products that are manufactured by or for ACwO and first sold to an end-user within a certain geographical area, referred to as the "Territorial Scope." Products not meeting these criteria are not covered in this warranty. 

• External harm to product such as electric power fluctuations or failure is not covered in the warranty. 

• ACwO reserves the right to refuse service to any customer for reasons furnished in writing. 

• Force Majeure- This contract is subject to Force Majeure events and neither party shall be responsible for delays arising there from. 

Note:  

• The warranty will automatically terminate on the expiry of the warranty period of the product (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason. 

• Warranty is counted from the date of purchase of the initial product not on the replaced product.
  

• We're happy to offer customer assistance from 10:30 a.m. to 6 p.m., Monday to Friday, to enhance your experience with us.

PreBooking Policy:
The booking amount paid to confirm the pre-booking of a product is non-refundable and non-transferable under any circumstances.

Shipping and Return Policy 

• Shipping Efficiency: 

• At ACwO, we're committed to delivering your products promptly. Our team works diligently to ensure swift order processing and delivery to your doorstep. 

• Free Shipping:

• We're pleased to offer free shipping for all orders placed through our official website, www.acwo.com. This allows you to enjoy convenient and cost-effective delivery for your purchases. For COD orders, a Standard COD Fees is charged.

• To ensure a smooth and efficient shipping process, each order is designed to be shipped to a single address. Please specify the delivery address during the order placement.

• If you need to have products delivered to different addresses, we recommend placing multiple orders. This allows us to accurately route and deliver each item to its designated destination.

ACwO Shipping Information: 

We strive to expedite the shipping of each item in your order, typically within 2 working days from the order date. In exceptional cases, such as during festivals or sales, it may require up to 3 or more working days. Rest assured; your order is expected to be delivered you within 5 to 7 business days. Your satisfaction remains our priority. 

 Note:  

• A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order. 

• Visit the tracking link shared with you via WhatsApp message to check the approximate delivery timeline and current shipping status of your order. You can also track your order directly through our website using your order details. 

• Tracking Link will be active once the product is dispatched 

• We're happy to offer customer assistance from 10:30 a.m. to 6 p.m., Monday to Friday, to enhance your experience with us.

ACwO Order Payment Options: 

Payment Methods: 

• At ACwO, we offer two convenient payment options. You can choose to pay for your order via Cash on Delivery (COD) or through prepaid payment modes. 

COD Availability Check: 

• Please take note that COD services are not available for all pin codes. To confirm whether COD is available for your address, simply enter your pin code during checkout and click on 'Check Cash On Delivery Availability' on the checkout page. 

Prepaid Payment Benefits: 

• When you opt for prepaid payment modes, you may be eligible for exclusive offers, along with the added advantage of priority shipping.

Note: Every order is shipped with an invoice from ACwO Lifestyle Private Limited 

Cancellation Policy 

• To cancel your order before it has been dispatched, please call on our customer care number +91 9320420001 or by raising a ticket at help.acwo.com

Delivery is Delayed: 

• At ACwO, we understand the importance of timely delivery. If, for any reason, your order does not arrive within the designated timeframe, You have the option to cancel your order if it experiences delays beyond the specified timeframe. We value your satisfaction and aim to provide a hassle-free experience. 

• Upon cancellation, we will process a full refund only when we receive the product within the next 14 days. It's important to note that delays in the refund processing, caused by banks, unforeseen calamities, or national holidays, are beyond our control. In cases where an order is cancelled before it has been shipped, the refund amount will typically be processed within 7 to 10 business days.

Please be informed about the changes in our policies as we keep updating them from time to time.

International Shipping – Bulk Orders Only:  

At ACwO, we offer international shipping exclusively for bulk orders. Here’s everything you need to know:

Eligibility
International shipping is available only for bulk purchases. A minimum order quantity applies.

Shipping Charges & Delivery Timeline
Shipping costs and delivery timelines are based on the destination, order size, and weight. Orders are typically delivered within 10–20 business days.

Customs & Import Duties
Please note that import duties and taxes are the responsibility of the buyer and may vary based on your country’s regulations.

How to Place an International Bulk Order
To place a bulk order or for any inquiries, please reach out to us at help.acwo.com.

GST Policy:

At ACwO, our GST policy is designed to ensure clarity for our customers. Please note that GST benefits are extended to Business-to-Business (B2B) customers, specifically corporate orders. If you are a Business-to-Consumer (B2C) customer, we regret to inform you that GST invoices are not applicable for your purchases on the ACwO website. We kindly request you to be aware of this policy while making your purchase decisions. We emphasize that it is the customer's responsibility to understand and adhere to our GST policy. ACwO will not be held responsible for any misinterpretation or misrepresentation of this policy by the customer.

Please Note:
Please be informed about the changes in our policies as we keep updating them from time to time..